Course Number   Course Title / Description / MnTC Goals / Prerequisites Credits
CST 2802   Helpdesk Management 1  
  This course is designed for a student entering the computer systems or network administration field who desires an understanding of computer Helpdesk management. This is done by performing 48 hours of service managing the CST Helpdesk. This class covers many diagnostic and repair techniques, work place documentation, demonstration of proper business ethics, customer relations, employee time management, equipment supply, parts ordering, and workflow management.This course may be repeated for up to two credits.  
  Prerequisite: Co-requisite: CST 1802 or pior Helpdesk experience.  

CST 2802 is a required course in the following degrees, diplomas, or certificates:
Computer Support Technician AAS Degree (2019-2020)
Network Systems Administration AAS Degree (2019-2020)
Computer Support Technician Diploma (2019-2020)
Network Systems Administration Diploma (2019-2020)
Helpdesk Certificate (2019-2020)
Computer Support Technician AAS Degree (2018-2019)
Network Systems Administration AAS Degree (2018-2019)
Computer Support Technician Diploma (2018-2019)
Network Systems Administration Diploma (2018-2019)
Helpdesk Certificate (2018-2019)
Computer Support Technician AAS Degree (2017-2018)
Network Systems Administration AAS Degree (2017-2018)
Computer Support Technician Diploma (2017-2018)
Network Systems Administration Diploma (2017-2018)
Helpdesk Certificate (2017-2018)
Computer Support Technician AAS Degree (2016-2017)
Network Systems Administration AAS Degree (2016-2017)
Computer Support Technician Diploma (2016-2017)
Network Systems Administration Diploma (2016-2017)
Helpdesk Certificate (2016-2017)
Computer Support Technician AAS Degree (2015-2016)
Network Systems Administration AAS Degree (2015-2016)
Computer Support Technician Diploma (2015-2016)
Network Systems Administration Diploma (2015-2016)
Helpdesk Certificate (2015-2016)
Helpdesk Technician Certificate (2015-2016)
Computer Support Technician AAS Degree (2014-2015)
Network Systems Administration AAS Degree (2014-2015)
Computer Support Technician Diploma (2014-2015)
Network Systems Administration Diploma (2014-2015)
Computer Support Technician AAS Degree (2013-2014)
Network Systems Administration AAS Degree (2013-2014)
Computer Support Technician Diploma (2013-2014)
Network Systems Administration Diploma (2013-2014)
Computer Support Technician AAS Degree (2012-2013)
Network Systems Administration AAS Degree (2012-2013)
Computer Support Technician Diploma (2012-2013)
Network Systems Administration Diploma (2012-2013)
Computer Support Technician AAS Degree (2011-2012)
Network Systems Administration AAS Degree (2011-2012)
Computer Support Technician Diploma (2011-2012)
Network Systems Administration Diploma (2011-2012)
Computer Support Technician AAS Degree (2010-2011)
Network Systems Administration AAS Degree (2010-2011)
Computer Support Technician Diploma (2010-2011)
Network Systems Administration Diploma (2010-2011)
Computer Support Technician AAS Degree (2009-2010)
Network Systems Administration AAS Degree (2009-2010)
Computer Support Technician Diploma (2009-2010)
Network Systems Administration Diploma (2009-2010)
Computer Programmer AAS Degree (2008-2009)
Computer Support Technician AAS Degree (2008-2009)
Network Systems Administration AAS Degree (2008-2009)
Computer Programmer Diploma (2008-2009)
Computer Support Technician Diploma (2008-2009)
Network Systems Administration Diploma (2008-2009)
Computer Programmer AAS Degree (2007-2008)
Computer Support Technician AAS Degree (2007-2008)
Network Systems Administration AAS Degree (2007-2008)
Computer Programmer Diploma (2007-2008)
Computer Support Technician Diploma (2007-2008)
Network Systems Administrator Diploma (2007-2008)
 
CST 2802 is an elective course in the following degrees, diplomas, or certificates:
Computer Programmer AAS Degree (2016-2017)
Computer Support Technician AAS Degree (2016-2017)
Cyber Security Specialist AAS Degree (2016-2017)
Network Systems Administration AAS Degree (2016-2017)
Computer Programmer Diploma (2016-2017)
Computer Support Technician Diploma (2016-2017)
Network Systems Administration Diploma (2016-2017)
Computer Support Technician AAS Degree (2015-2016)
Network Systems Administration AAS Degree (2015-2016)
Computer Support Technician Diploma (2015-2016)
Network Systems Administration Diploma (2015-2016)
Computer Support Technician AAS Degree (2014-2015)
Network Systems Administration AAS Degree (2014-2015)
Computer Support Technician Diploma (2014-2015)
Network Systems Administration Diploma (2014-2015)
Computer Support Technician AAS Degree (2013-2014)
Network Systems Administration AAS Degree (2013-2014)
Computer Support Technician Diploma (2013-2014)
Network Systems Administration Diploma (2013-2014)
Computer Support Technician AAS Degree (2012-2013)
Network Systems Administration AAS Degree (2012-2013)
Computer Support Technician Diploma (2012-2013)
Network Systems Administration Diploma (2012-2013)
Computer Support Technician AAS Degree (2011-2012)
Network Systems Administration AAS Degree (2011-2012)
Computer Support Technician Diploma (2011-2012)
Network Systems Administration Diploma (2011-2012)
Computer Support Technician AAS Degree (2010-2011)
Computer Support Technician Diploma (2010-2011)
Network Systems Administration Diploma (2010-2011)
Computer Support Technician AAS Degree (2009-2010)
Computer Support Technician Diploma (2009-2010)
Network Systems Administration Diploma (2009-2010)
Computer Support Technician AAS Degree (2008-2009)
Computer Programmer Diploma (2008-2009)
Computer Support Technician Diploma (2008-2009)
Network Systems Administrator Diploma (2008-2009)