Course Number   Course Title / Description / MnTC Goals / Prerequisites Credits
MSM 1103   Basic Sales Techniques 3  
  This course covers the role of sales in the economy, the importance of communication skills and the basic steps of a sale. It also covers topics related to customer service department including standard operating procedures, telephone procedures, customer contact, conflict handling and problem solving.  

MSM 1103 is a required course in the following degrees, diplomas, or certificates:
Marketing and Design AAS Degree (2019-2020)
Marketing and Sales Management - OPTION 1 AAS Degree (2019-2020)
Marketing and Sales Management - OPTION 2 AAS Degree (2019-2020)
Marketing and Sales Management Diploma (2019-2020)
Sales and Management Associate Diploma (2019-2020)
Marketing and Design AAS Degree (2018-2019)
Marketing and Sales Management - OPTION 1 AAS Degree (2018-2019)
Marketing and Sales Management - OPTION 2 AAS Degree (2018-2019)
Marketing and Sales Management Diploma (2018-2019)
Sales and Management Associate Diploma (2018-2019)
Marketing and Design AAS Degree (2017-2018)
Marketing and Sales Management - OPTION 1 AAS Degree (2017-2018)
Marketing and Sales Management - OPTION 2 AAS Degree (2017-2018)
Marketing and Sales Management Diploma (2017-2018)
Sales and Management Associate Diploma (2017-2018)
Marketing and Design AAS Degree (2016-2017)
Marketing and Sales Management AAS Degree (2016-2017)
Marketing and Sales Management Diploma (2016-2017)
Sales and Management Associate Diploma (2016-2017)
Marketing and Design AAS Degree (2015-2016)
Marketing and Sales Management AAS Degree (2015-2016)
Marketing and Sales Management Diploma (2015-2016)
Sales and Management Associate Diploma (2015-2016)
Marketing and Design AAS Degree (2014-2015)
Marketing and Sales Management AAS Degree (2014-2015)
Marketing and Sales Management Diploma (2014-2015)
Sales and Management Associate Diploma (2014-2015)
Marketing and Design AAS Degree (2013-2014)
Marketing and Sales Management AAS Degree (2013-2014)
Marketing and Sales Management Diploma (2013-2014)
Sales and Management Associate Diploma (2013-2014)
Marketing and Design AAS Degree (2012-2013)
Marketing and Sales Management AAS Degree (2012-2013)
Marketing and Sales Management Diploma (2012-2013)
Sales and Management Associate Diploma (2012-2013)
Marketing and Design AAS Degree (2010-2011)
Marketing and Sales Management AAS Degree (2010-2011)
Marketing and Sales Management Diploma (2010-2011)
Sales & Management Associate Diploma (2010-2011)
Marketing and Design AAS Degree (2009-2010)
Marketing and Sales Management AAS Degree (2009-2010)
Marketing and Sales Management Diploma (2009-2010)
Sales & Management Associate Diploma (2009-2010)
Marketing and Design AAS Degree (2008-2009)
Marketing and Sales Management AAS Degree (2008-2009)
Marketing and Sales Management Diploma (2008-2009)
Sales & Management Associate Diploma (2008-2009)
Marketing and Design AAS Degree (2007-2008)
Marketing and Sales Management AAS Degree (2007-2008)
Marketing and Sales Management Diploma (2007-2008)
Sales & Management Associate Diploma (2007-2008)
 
MSM 1103 is an elective course in the following degrees, diplomas, or certificates:
Massage Therapy AAS Degree (2020-2021)
Entrepreneurship Certificate (2020-2021)
Massage Therapy AAS Degree (2019-2020)
Entrepreneurship Certificate (2019-2020)