Course Number   Course Title / Description / MnTC Goals / Prerequisites Credits
CST 1803   Help Desk Technologies 3  
  This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, documentation, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.  

CST 1803 is a required course in the following degrees, diplomas, or certificates:
Computer Support Technician AAS Degree (2021-2022)
Network Administration and Security AAS Degree (2021-2022)
Computer Support Technician Diploma (2021-2022)
Network Administration and Security Diploma (2021-2022)